Justly is a legal-help app. The complaints you describe, the evidence you upload, and the messages you exchange with a lawyer are sensitive and, in some contexts, may be subject to legal professional privilege. We treat this material as confidential and limit access to you and the lawyer assigned to your case. Justly provides legal information and connects you with professionals; using the app does not by itself create a lawyer–client relationship, and the app is not a substitute for advice from a qualified lawyer.
1. The short version
- We collect what you give us to run your account and your case: your name, email, and password at signup; the legal questions and messages you send; and any photos or documents you attach as evidence.
- We use a device push token to send you notifications.
- We do not collect your location, your contacts, your health data, or your payment card details.
- We do not sell your data and do not share it for advertising. There are no ads and no advertising trackers in the app.
- All data is encrypted in transit (HTTPS / TLS).
- You can delete your account and data from inside the app at any time.
2. Information we collect
a. Information you give us
- Account details — your name, email address, and a password, collected when you sign up. Your password is never stored in readable form.
- Legal questions and AI conversations — the questions you type into "Ask Justly" and the resulting conversation. Guests can use the AI before signing up; if you later sign up, that conversation can be linked to your new account.
- Complaints and case details — the description of your legal matter, category, facts, and the relief you're seeking, when you choose to open a case.
- Case messages — private messages you exchange with the lawyer assigned to your case.
- Evidence — photos, files, and documents — anything you attach to your case from your camera or photo library. These are uploaded and stored as private files, accessible only to you and your assigned lawyer.
b. Information collected automatically
- Device push token — when you enable notifications, we obtain your device's push identifier (FCM on Android, APNs on iOS) and register it with our servers so we can send you case updates. We remove it when you log out or delete your account.
- Diagnostics and crash data (only if enabled) — if crash reporting is turned on for a release, technical crash and performance data may be collected through Sentry to help us fix problems. This does not include the content of your case.
- Usage events (only if enabled) — if product analytics are turned on for a release, we may record anonymous in-app interaction events (e.g. which screen was opened) to improve the app. These events do not contain your case content or personal identifiers.
c. What we do NOT collect
- We do not collect your location. The in-app map only shows the locations of courts; it does not track or transmit where you are.
- We do not collect your contacts, calendar contents, health data, or payment card / bank details.
- The app can add your hearings and consultations to your device's own calendar, but this stays on your device and is never sent to us.
3. How we use your information
| Purpose | Data used |
|---|---|
| Create and manage your account | Name, email, password, user ID |
| Answer your legal questions (AI) | The questions and conversation you send |
| Open, run, and track your case | Complaint details, case messages, uploaded evidence |
| Connect you with a lawyer | Case details shared with the lawyer you're matched with |
| Send you notifications | Device push token |
| Keep the app stable and improve it | Crash diagnostics and usage events, where enabled |
We use your information only for the purposes above. We do not use it for advertising or profiling.
4. How we share information
- With your assigned lawyer. When you open a case and are matched with a lawyer, the case details, messages, and evidence you provide are made available to that lawyer so they can help you. This is the core purpose of the app.
- Service providers acting for us. We use a small number of infrastructure providers that process data on our behalf and under our instructions: Google (Firebase Cloud Messaging) and Apple (APNs) to deliver push notifications; Sentry for crash and performance diagnostics, only if enabled for a release; Grafana Loki for anonymous usage analytics, only if enabled for a release; and Google Maps to display court locations on the map (no personal data is sent for this).
- Legal requirements. We may disclose information if required by law, court order, or to protect the rights, safety, and security of users or the public.
We do not sell your personal data, and we do not share it with third parties for their own advertising or marketing.
5. Data security
All communication between the app and our servers uses encryption in transit (HTTPS/TLS). Evidence and documents you upload are stored as privatefiles restricted to you and your assigned lawyer. Passwords are stored only in hashed form. We apply access controls and operational safeguards appropriate to the sensitivity of legal data. No system is perfectly secure, but we work to protect your information as legal material deserves.
6. Data retention
- We keep your account information and case data for as long as your account is active, so you can return to your cases.
- Case records and evidence may be retained while a matter is ongoing and for a reasonable period afterward to meet legal, regulatory, and recordkeeping obligations that apply to legal work.
- Push tokens are deleted when you log out or delete your account.
- Diagnostics and usage events, where enabled, are retained only for a limited period for debugging and product analysis.
When you delete your account, we disable your access immediately and erase your personal data, subject to any retention we are legally required to maintain. See our Account Deletion page for the exact steps and what gets removed.
7. Deleting your data
You can delete your account and data from inside the app at any time: go to Settings → Account → Delete account, then confirm by typing DELETE. This immediately disables your account, removes your device push token, signs you out, and triggers erasure of your personal data from our systems. Any locally stored data on your device is wiped at the same time.
If you no longer have the app installed, email rovifyinc@gmail.com from (or naming) your account email with the subject "Delete my account", and we'll permanently delete your account and data within 30 days, subject to legally required retention. Full instructions are on the Account Deletion page.
8. Children
Justly is intended for adults (18 and over) dealing with legal matters. It is not directed to children and we do not knowingly collect personal data from anyone under 18. If you believe a child has provided us information, contact rovifyinc@gmail.com and we will delete it.
9. International users
Justly is built for Rwanda and East-African jurisdictions. Your data may be processed on servers located in other countries operated by us or our service providers. Where we transfer data, we take steps to ensure it remains protected consistent with this policy.
10. Your rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, use the in-app deletion control or contact rovifyinc@gmail.com.
11. Changes to this policy
We may update this policy as the app evolves. We will post the updated version at this URL and revise the "Last updated" date. Significant changes will be communicated in the app where appropriate.
12. Contact
Questions about this policy or your data:
Rovify Inc.
Email: rovifyinc@gmail.com